In the LINQ model, People and Systems support the flow of Information. People perform Actions and Systems are used by People to perform Actions, Systems automate Actions and Systems provide Information.
LINQ focuses attention on the purpose of People and Systems in an Information Supply Chain – which is to enable the most efficient and effective flow from source to output. It also abstracts away the emotion and complexity associated with humans and technology. Perhaps most importantly, it is a model which non-technical executives can use to drive change.