As information flows through an organisation, there are times where information flows from person to person verbally; there is no other record of that information.
To that end, we have added a “Verbal” information subtype into the LINQ palette.
This new node is particularly useful in scenarios where someone is telling someone else something which needs to be captured so the resulting information can be used through the remainder of the supply chain. For example, a customer may arrive at your office and dictate content to you which a Customer Service Representative needs to capture:
Another scenario is where the information outcome from a meeting is verbalised rather than documented:
It is important to note that instances of verbal information in your supply chain shows an area of high risk; this is likely to be a bottleneck in the flow of information and is more than likely an area that should be investigated further.
Verbal Information Nodes cannot have a System associated with them, as there is no System in use. LINQ will remind you of this if you try to attach a System node to the Verbal Information Node: